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Can I contact you by phone? 

We understand that your time is valuable. That's why we offer alternative options for you to get in touch with us. The quickest and most convenient way to connect with us is by clicking on the "Chat with us" button and choosing the Live Chat option. This will give you immediate access to one of our customer service representatives who will do their best to assist you promptly. If we miss your chat, don't worry, we'll be sure to get back to you via email as soon as possible. 

You can also get in touch via email, social media, and in store. 

Why is my promotion code not working? 

To apply your promotional code, simply head over to your shopping basket and enter the code into the designated box on the right side of your items. If you're having trouble with your code, please click here for assistance.

Please keep in mind that we are unable to apply discounts to certain brands, sale items, and hardware unless otherwise specified. Additionally, we can only apply one promotional code per order and discounts cannot be applied after the order has been placed.

It's important to note that Illicit Skate Shop is not affiliated with any third-party websites, and therefore any promotional codes received from them will not be eligible for use on our website.

How do I return my order?

At Illicit, we want to make sure you're completely satisfied with your purchase. That's why we offer a 14-day return policy for refunds. Please note that in order for us to process your refund, the item must be in its original condition and not show any signs of wear, washing, or damage. All tags must still be attached.

If you find that the item you received does not fit, we recommend placing a new order for the correct size and returning the original item for a refund. This way you can receive the correct size as soon as possible. To return an item, please send it to the address provided.

The Yards
10 Market Street

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Please let us know if you have any questions about our return policy, we're happy to help. 


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